Being able to outfit a group of employees is a key skill for scrub stores owner to know. And the best scrub store consulting agency in the USA knows how to outfit groups. Because we are also scrub store owners, and we are here to help other scrub store owners.
The purpose of this article is to describe how to outfit groups of all sizes and what "tools" you might find useful. It always helps to have as many tools in your toolkit as possible.
HOW TO OUTFIT A GROUP
First, the scrub store owner (SSO) and the client must decide on which scrubs the employees should wear. Tools to do this are vendor catalogs, web links to products, and product samples. Another tool that you may need is a pricing sheet, with the discount included, ready to hand to the client.
Second, once the client has chosen which scrubs they want, this is a good time to discuss embroidery. The two tools you can use for this are an embroidery order form and a pricing sheet. If the cost of embroidery was not included in the first pricing sheet, this is the time to discuss pricing and turnaround time. If the client does not have a digitized logo, have an option to get their logo digitized ready for them.
The third step is to size all the employees. Getting each employee's sizes correct from the beginning of the process is the key to success. Two good tools to have for this task are: a sizing run to drop off at their office and a group sizing form for them to fill out. Another option is to have the employees come to the scrub store and try on the scrubs for size. The group sizing form is still used to record the employees' sizes and kept at the scrub store. Try to avoid any scenario where an employee does not try the chosen scrubs on to get their size.
Once the sizing is complete, the fourth step is to place the order with the vendor. Be sure to send the client a copy of the order, with the employees names next to their own order. This tracking tool – whether a quote form, or invoice form, or custom form – will do two things. It will reassure the client that you are tracking everyone’s order. And almost inevitably, an employee comes to the client and asks “what size did I order again?” This tool provides the answer to the client before they have to ask. Be sure to keep the client updated on the order status if delivery is going to take longer than five business days.
It is when the order is received, embroidered, and ready for delivery that the next crucial steps are taken correctly. Check, recheck, and then double check that each employees order is in its own bag, that the employee’s name is hand written on the outside, and that each order is 100% correct. If the scrubs are delivered to the client and then distributed to the employees with minimal issues, you have just created a loyal client.
The seventh and last step is to manage all exchanges and returns for the client. Make sure you head off any possible pain point by telling the client that if any employee has an issue with their order, to come straight to the scrub store with it. This involves your #1 customer-facing tool: Your return policy. Go over it with the client to establish the conditions that returns and exchanges will be accepted.
In closing: At the end of the day, if the client is happy with the services you provided, you have done your job well. Word-of-mouth can absolutely help young scrub stores, but it can also hurt them. Do a good, professional, and thorough job every time, and you will find success.
Those seven steps are the basic principles of outfitting a group. For more information, contact the best scrub store consulting agency in the USA, at jason.a.mead@outlook.com, or call or text Jason at (913) 775-2447. Or you can go to scrubstore101.com to learn more.
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